Refund policy
We want you to love your purchase from Yeah Live. That’s why we offer a 14-day no-quibble return guarantee on all products bought through our website.
Returns Eligibility
- Items must be sealed, unopened, unused, and in their original condition.
- Returns must be started within 14 days of delivery.
- Personalised/customised items cannot be returned.
How to Return
- Contact our Customer Service team via live chat or email: info@yeahlive.co.uk (within 14 days of receiving your order).
- We’ll send you return instructions and the return address.
- Package the item securely to avoid damage in transit.
Refunds
- Once we receive and check your return, we’ll process your refund.
- Refunds go back to the original payment method.
- Please allow 2–7 working days for the refund to appear.
Return Shipping Costs
- Return shipping is paid by the customer, unless the return is due to our error.
- We recommend using a trackable delivery service.
Exchanges
We don’t offer direct exchanges. If you want a different item, return your order and place a new one.
Damaged or Faulty Items
- Contact us within 24 hours of delivery via live chat or info@yeahlive.co.uk.
- Do not dispose of damaged items we may request photos and/or the item returned.
- Once verified, we’ll arrange a replacement.
Incorrect Items
- Do not open the packaging.
- Contact us within 24 hours via live chat or info@yeahlive.co.uk with your order number and details.
- Return the incorrect item in its original condition, including all packaging.
Free Delivery Adjustment
If your order had free delivery and your return drops the order total below the free-delivery threshold, a £3.95 delivery charge may be deducted from your refund.
Thanks for shopping with Yeah Live!