Shipping policy

Order and Tracking

You will receive email updates throughout the order process to keep you informed of your order status. Once your parcel is dispatched, you will receive a tracking number. 

If you do not see these emails, please check your spam or junk folder. 
If you use multiple email addresses, it is also advised that you check to see if you placed the order using one of your other emails.

All parcels are sent using a recorded delivery service, and a photographic proof of delivery will be taken upon arrival. Please ensure that someone is available at the delivery address to receive the parcel. Drivers may leave parcels with a neighbour or in a safe place.

If a parcel is left in a safe place and goes missing, we cannot accept liability. 

If delivery is unsuccessful, a calling card may be left at the driver’s discretion. In most cases, delivery will be reattempted. Otherwise, the parcel will be made available for collection from your local post office or the parcel will be returned to sender.

Delivery charges are set at cost or below. We have negotiated very competitive rates with our couriers based on the high volume of orders we ship.

Processing Time

Please allow up to 48 hours for your order to be processed.

During Bank Holidays and the Christmas period, processing times may be longer due to increased order volumes.

Couriers Used

Royal Mail and ParcelForce

In order to ensure safe and timely delivery, we reserve the right to assign the courier based on the items ordered and any prohibitions and/or restrictions associated with domestic post.

UK STANDARD DELIVERY

The UK Standard Delivery service (3-5 business days) applies to England, Scotland (excluding the Highlands* and Islands), and Wales.

If your order is being delivered to one of these locations and contains a fragrance or spray larger than 151ml, the delivery information below is relevant to you.

Please note that, due to restrictions associated with the nature of our goods, some orders with delivery postcodes within Northern Ireland, the Isle of Man, the Scottish Highlands* & Islands, Jersey, and Guernsey are not eligible for the Standard UK Delivery Service. These orders carry a different delivery time and postage cost due to the need to use a different courier.

DELIVERY SERVICES:

We offer three types of delivery services, Royal Mail Standard, Royal Mail Next Day, and Parcelforce delivery.